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An rising quantity of PS5, PS4 gamers are voicing their discontent with PlayStation Assist, or lack thereof, with no reduction in sight. Sony pulled the plug on 1-to-1 assist through Twitter final August, and issues have solely turn out to be worse since then.
What’s happening with PlayStation Assist?
As evidenced by an abundance of latest complaints on social media and boards like Reddit and ResetEra, gamers are merely unable to hook up with PlayStation’s buyer assist. Overlook getting somebody on the telephone, gamers take into account themselves fortunate in the event that they get by way of to a dwell chat agent, and mentioned agent sticks round and presents a decision moderately than giving a non-answer to the difficulty at hand and ending the chat.
Defective {hardware} leads to weeks upon weeks of complications, typically with no fascinating outcomes. Bought points with two-step verification or your account being hacked? PlayStation Assist in all probability can’t assist so make a brand new account and cancel any debit or bank cards related along with your earlier account. Sorry in regards to the video games.
For its half, Sony has apparently been recruiting gamers as on-line assist brokers and has seemingly supplied precedence buyer assist to prime PlayStation Stars members, however that’s hardly any comfort for the common participant.
With Sony ramping up its PS5 advertising efforts, one can solely hope the corporate opens its pockets as much as revamp buyer assist as nicely.
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