Assist with new Xbox Collection S (unable to pair controller)

That is the display screen I’m caught at (additionally I didn’t select the gamer tag lol) and I’ve been urgent the flowery X on the controller in addition to urgent the small black button button on the entrance of the console whereas urgent the tiny button on the again of the controller and all variations of the three (EG all 3 on the identical time, and all choices of two on the identical time and many others) and I simply can’t get it to acknowledge the controller.

I’ve tried the batteries that it got here with in addition to model new batteries simply in case and nonetheless nothing.

Do I would like to purchase a twine for the controllers or one thing or is there a simple repair that I’m lacking?

Thanks prematurely!