Design Lab Query

I’m new to this subreddit so I apologize if this has been addressed 2,378 occasions already however I not too long ago bought a customized Xbox Collection X Design Lab controller with my gamertag engraved on it. I’ve had it a few month and it’s been a incredible controller. Sadly although, the “engraving” is gone now. Is that this one thing that occurs? Can an “engraving” rub off after a month? Speak about disappointing! By the best way, I’m placing “engraving” in quotes as a result of it’s clearly not really engraved. It’s printed. I bought my son one about 3 years in the past and his continues to be there. So what’s occurring right here?