Unable to redeem factors on "Rewards BETA"

I purchased my Collection X 2 years in the past by way of the all entry scheme that included 2 years of video games go final in the price. It ends at midnight at the moment, I've determined not renew in the intervening time in order that I can play by way of a few of my backlog with out feeling responsible about not getting probably the most out of a video games go subscription. I made certain to get sufficient rewards factors to get a £5 voucher however for some motive it gained't undergo – once I click on redeem reward, it says {that a} receipt will likely be despatched to my electronic mail, however my factors steadiness stays and no electronic mail has been obtained. I've tried a number of occasions all through the day. Simply apprehensive I'll lose the factors that I've earned at midnight when my subscription ends? Anybody else had this drawback?