Yesterday I bought a product on the Xbox.com retailer which was a digital bundle for five video games. I paid in full. The pre-purchase affirmation confirmed the 5 video games.
A number of hours later, the product I bought was faraway from the shop (hyperlink exhibits an error). The sport was faraway from my library.
However probably the most essential side is – Microsoft scrubbed a proof of buy transaction receipt with out my consent to change the contents of a purchase order I had made with them. This implies they’ve eliminated my potential to show that I paid for this and what I’ve acquired has been taken from me.
Is that this a typical observe for Microsoft? Is that this even authorized to change a proof of buy and fee receipt hours later with out my consent to cover my potential to show I personal a title they’ve eliminated?
I checked in with different people who bought this merchandise they usually additionally had their receipts altered by Microsoft on their Microsoft Accounts to take away any point out of the sport being included within the buy.
The product in query is named "Escape Room Mega Bundle" and the hyperlink was https://www.xbox.com/en-us/video games/retailer/Escape-Room-Mega-Bundle/9PNXLHX3SJPD
It contained 5 video games, 1 of which has been faraway from all transaction receipts hours after contractual buy.
The picture connected is my now-altered transaction receipt and proof of buy that not exhibits a recreation included that was marketed as such and used to point out earlier than the alteration.
I perceive I’m able to request a refund, however I'm extra involved in regards to the observe of Microsoft altering transaction receipts of shoppers with none notification or communication hours after fee and hours after the manufacturing of the receipt.
And to be clear, there was no financial compensation utilized on the time of enhancing my receipt.
submitted by /u/planchetflaw